FAQs & Troubleshooting
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230 Results
- 1(Video) Replace the Toner Cartridge
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Jam MP Tray
- 6Paper is Jammed in the Mailbox Unit
- 7(Video) Set up your Brother machine
- 8Check the remaining ink or toner level (Linux)
- 9(Video) Load A4/Letter paper
- 10(Video) Connect the cord
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Paper is Jammed in the Back of the Machine
- 14Paper is Jammed inside the Machine
- 15Paper is Jammed in the Paper Tray
- 16Replace Drum
- 17What is the default password for my Brother machine?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19(Video) Update the Driver or Firmware for your Brother machine
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21Print as a Poster (Windows®)
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23What is the difference between the toner cartridge and the drum unit?
- 24I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30Export the Certificate and Private Key
- 31Print on Both Sides of the Paper (Macintosh)
- 32Print on Both Sides of the Paper (Windows®)
- 33Load and Print Thick Paper and Labels Using the MP Tray
- 34Protect your Brother machine against unauthorised access over the network
- 35I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 36The printer status is Offline or Paused.
- 37Size Error DX or Size Error 2-sided
- 38Drum End Soon
- 39Paper is Jammed in the 2-sided Tray
- 40When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 41After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 42Import a Certificate and Private Key
- 43Discover the MAC address of the Brother network card
- 44Secure Print (Windows®)
- 45Size mismatch
- 46I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 47Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49What driver package format is supported by my Linux distribution?
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)