FAQs & Troubleshooting
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229 Results
- 1(Video) Load A4/Letter paper
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3(Video) Unpack your Brother machine
- 4(Video) Connect the cord
- 5Print on Both Sides of the Paper (Macintosh)
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7The printer status is Offline or Paused.
- 8Replace Drum
- 9(Video) Replace the Toner Cartridge
- 10Install the Mailbox.
- 11Paper is Jammed in the Back of the Machine
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 15Paper is Jammed inside the Machine
- 16Jam MP Tray
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18What is Brother iPrint&Scan?
- 19I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 20Paper is Jammed in the Paper Tray
- 21Install the Tower Tray Unit.
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23Paper is Jammed in the 2-sided Tray
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Add your Brother machine with AirPrint (macOS)
- 26Restrict computers that can access the Brother machine.
- 27Print as a Poster (Windows®)
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Print on Both Sides of the Paper (Windows®)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33Load and Print on Envelopes Using the MP Tray
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Send an Email with User Authentication
- 36(Video) Set up your Brother machine
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Discover the MAC address of the Brother network card
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 40What can happen if the wrong paper is used in your machine.
- 41Install the optional lower tray
- 42Reduce Toner Consumption
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Manage Multiple Certificates
- 46Load and Print Thick Paper and Labels Using the MP Tray
- 47Enable the Brother machine's network interface.
- 48Drum !
- 49Print the Network Configuration Report
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.