FAQs & Troubleshooting
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209 Results
- 1Replace Drum
- 2Paper is Jammed inside the Machine
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Load A4/Letter paper
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7Toner Low or Prepare New Toner Cartridge
- 8Drum !
- 9Print as a Poster (Windows®)
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The printer status is Offline or Paused.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Paper is Jammed in the 2-sided Tray
- 14Paper is Jammed in the Paper Tray
- 15Jam MP Tray
- 16(Video) Replace the Toner Cartridge
- 17Reset the Drum Counter
- 18How to identify your Operating System (OS).
- 19Drum End Soon
- 20Where can I download Brother iPrint&Scan application for Mac?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 23Install a Certificate on Your Brother Machine
- 24Load and Print on Envelopes Using the MP Tray
- 25Media Type Mismatch or Media Mismatch
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27(Video) Set up your Brother machine
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 31Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 322-sided Disabled
- 33My printer takes a long time to start printing when using Airprint. (iOS 16)
- 34Add your Brother machine with AirPrint (macOS)
- 35Check the remaining ink or toner level (Linux)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37(Video) Update the Driver or Firmware for your Brother machine
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Control Printer Driver settings (only available for Windows)
- 40Configure the Store Print Log to Network Settings Using Web Based Management
- 41Step by Step Guide for Creating and Installing a Certificate
- 42Load and Print Thick Paper and Labels Using the MP Tray
- 43The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45"Offline" appears on the Status Monitor.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47What is Brother iPrint&Scan?
- 48Use a Macro from Your Computer (Windows®)
- 49Size Error DX or Size Error 2-sided
- 50Gray background