FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The printer status is Offline or Paused.
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4(Video) Set up your Brother machine
- 5How to identify your Operating System (OS).
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7What driver package format is supported by my Linux distribution?
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10(Video) Paper is Jammed in the MP tray
- 11Wrong Toner or Wrong Toner Cartridge
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Enable the Brother machine's network interface.
- 14Install the Brother Mobile Connect application (for mobile device)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Self-Diagnostic
- 17What is the default password for my BRAdmin or Web Based Management?
- 18(Video) Paper is Jammed in the 2-sided Tray
- 19(Video) Paper is Jammed in the Back of the Machine
- 20Install the optional lower tray
- 21Add your Brother machine with AirPrint (macOS)
- 22Use Universal Print (Windows)
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24The scanning speed is slow when scanning from my machine. (Windows)
- 25When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 26I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 27Where can I download Brother iPrint&Scan application for Mac?
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 31Protect your Brother machine against unauthorised access over the network
- 32Delete print jobs from the print queue.
- 33Discover the MAC address of the Brother network card
- 34Change the printer driver settings (Windows)
- 35No Toner
- 36Poor fixing
- 37Drum !
- 38(Video) Paper is Jammed inside the Machine
- 39Lines across the page
- 40Update the Driver or Firmware for your Brother machine
- 41Set up your Brother machine on a wireless network (Windows/macOS)
- 42What is the default password for my Brother machine?
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Media Type Mismatch or Media Mismatch
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48Out of Memory
- 49Drum End Soon
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)