FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3Open the Status Monitor (Windows)
- 4Self-Diagnostic
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6Install the optional lower tray
- 7What driver package format is supported by my Linux distribution?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Wrong Toner or Wrong Toner Cartridge
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The scanning speed is slow when scanning from my machine. (Windows)
- 12I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 13(Video) Set up your Brother machine
- 14Drum !
- 15When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 16Add your Brother machine with AirPrint (macOS)
- 17I cannot print full-page photos or images using Email Print.
- 18Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 19Media Type Mismatch or Media Mismatch
- 20Install the Brother Mobile Connect application (for mobile device)
- 21"Offline" appears on the Status Monitor. (Windows)
- 22How to identify your Operating System (OS).
- 23Toner Low or Prepare New Toner Cartridge
- 24(Video) Paper is Jammed in the 2-sided Tray
- 25Where can I find my Brother machine's serial number?
- 26What is the recommended paper?
- 27Use Universal Print (Windows)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 32The printer status is Offline or Paused.
- 33I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 34A security warning appears when accessing Web Based Management via HTTPS.
- 35Check the remaining ink or toner level (Linux)
- 36Large characters are printed incorrectly. (Linux)
- 37Check the firmware version.
- 38What is the difference between the toner cartridge and the drum unit?
- 39Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 40I cannot print from my computer via USB.
- 41Cannot Print ##
- 422-sided Disable or 2-sided Disabled
- 43Cannot Detect
- 44In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45Out of Memory
- 46Drum End Soon
- 47Ghosting images
- 48Black lines down the page
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50Can I send a print job to multiple machine email addresses using Email Print?