FAQs & Troubleshooting
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105 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4Size Error DX or Size Error 2-sided
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The printer status is Offline or Paused.
- 8Cannot Print ##
- 9My Brother machine turns off automatically or earlier than before.
- 10Use Universal Print (Windows)
- 11Install the Brother Mobile Connect application (for mobile device)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Self-Diagnostic
- 14Out of Memory
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Toner specks
- 17(Video) Set up your Brother machine
- 18The machine does not automatically enter Power Off mode.
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20Control Printer Driver settings (only available for Windows)
- 21Install the optional lower tray
- 22The driver installation finished successfully but I cannot print. (Linux)
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Protect your Brother machine against unauthorised access over the network
- 27Change the printer driver settings (Windows)
- 28Toner Low or Prepare New Toner Cartridge
- 29Poor fixing
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31To install the printer driver easily using a tool. (Linux)
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Check the remaining ink or toner level (Linux)
- 35Large characters are printed incorrectly. (Linux)
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37Media Type Mismatch or Media Mismatch
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Delete print jobs from the print queue.
- 40No Toner
- 41Cannot Detect
- 42What is the recommended paper?
- 43I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48Check the firmware version.
- 49My Brother machine has no power.
- 50(Video) Paper is Jammed in the MP tray