FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I cannot print using my Brother machine on a wired network (Windows/macOS)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Paper Tray
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 7(Video) Paper is Jammed in the MP tray
- 8Install the Brother Mobile Connect application (for mobile device)
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Cannot Print ##
- 13Self-Diagnostic
- 14(Video) Paper is Jammed inside the Machine
- 15The machine does not automatically enter Power Off mode.
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17What driver package format is supported by my Linux distribution?
- 182-sided Disable or 2-sided Disabled
- 19Set up your Brother machine on a wireless network (Windows/macOS)
- 20(Video) Set up your Brother machine
- 21Protect your Brother machine against unauthorised access over the network
- 22Change the printer driver settings (Windows)
- 23What is the default password for my BRAdmin or Web Based Management?
- 24Toner Low or Prepare New Toner Cartridge
- 25Install the optional lower tray
- 26My Brother machine turns off automatically or earlier than before.
- 27Use Universal Print (Windows)
- 28Cannot Detect
- 29Poor fixing
- 30Drum !
- 31What is the recommended paper?
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print full-page photos or images using Email Print.
- 36Wrong Toner or Wrong Toner Cartridge
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 39Media Type Mismatch or Media Mismatch
- 40Delete print jobs from the print queue.
- 41Toner specks
- 42The printer status is Offline or Paused.
- 43How to identify your Operating System (OS).
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Check the remaining ink or toner level (Linux)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Enable the Brother machine's network interface.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50No Toner