FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Paper is Jammed in the Back of the Machine
- 6Change the printer driver settings (Windows)
- 7Install the Brother Mobile Connect application (for mobile device)
- 8Use Universal Print (Windows)
- 9The machine does not automatically enter Power Off mode.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Media Type Mismatch or Media Mismatch
- 12No Toner
- 13Drum !
- 14(Video) Set up your Brother machine
- 15The printer status is Offline or Paused.
- 16Self-Diagnostic
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18My Brother machine turns off automatically or earlier than before.
- 19Add your Brother machine with AirPrint (macOS)
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Drum End Soon
- 23What is the recommended paper?
- 24I cannot print full-page photos or images using Email Print.
- 25Wrong Toner or Wrong Toner Cartridge
- 26How to identify your Operating System (OS).
- 272-sided Disable or 2-sided Disabled
- 28Toner Low or Prepare New Toner Cartridge
- 29Out of Memory
- 30Toner specks
- 31Install the optional lower tray
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34(Video) Paper is Jammed in the MP tray
- 35Poor fixing
- 36A security warning appears when accessing Web Based Management via HTTPS.
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38Discover the MAC address of the Brother network card
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Check the remaining ink or toner level (Linux)
- 42I cannot print using my Brother machine on a wired network (Windows/macOS)
- 43After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45Delete print jobs from the print queue.
- 46What is the difference between the toner cartridge and the drum unit?
- 47Cannot Print ##
- 48Cannot Detect
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 50Lines across the page