FAQs & Troubleshooting
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219 Results
- 1(Video) Load A4/Letter paper
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3Paper is Jammed in the Back of the Machine
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Unpack your Brother machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Paper is Jammed in the Paper Tray
- 8Replace Drum
- 9(Video) Set up your Brother machine
- 10(Video) Connect the cord
- 11Paper is Jammed in the 2-sided Tray
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Paper is Jammed inside the Machine
- 14Jam MP Tray
- 15What is Brother iPrint&Scan?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Print on Both Sides of the Paper (Macintosh)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 20(Video) Replace the Toner Cartridge
- 21Print as a Poster (Windows®)
- 22The printer status is Offline or Paused.
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24What driver package format is supported by my Linux distribution?
- 25Check the remaining ink or toner level (Linux)
- 26Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 27Print on Both Sides of the Paper (Windows®)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29How to identify your Operating System (OS).
- 30Change the printer driver settings (Windows/macOS)
- 31Toner Low or Prepare New Toner Cartridge
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Drum !
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Load and Print Thick Paper and Labels Using the MP Tray
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 39Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 42I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44What is the default password for my Brother machine?
- 45Add your Brother machine with AirPrint (macOS)
- 46Cannot print after a Windows 10 update (June 2020)
- 47I cannot print on a wireless (Wi-Fi) network (Windows)
- 48Send an Email Securely Using SSL TLS
- 49Size Error DX or Size Error 2-sided
- 50Send an Email with User Authentication