FAQs & Troubleshooting
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223 Results
- 1(Video) Replace the Toner Cartridge
- 2Check the firmware version.
- 3Use Universal Print (Windows)
- 4Wireless setup is requesting a WPS PIN to complete the setup
- 5(Video) Set up your Brother machine
- 6(Video) Load A4/Letter paper
- 7Paper is Jammed in the Paper Tray
- 8Replace Drum
- 9Paper is Jammed in the Back of the Machine
- 10Jam MP Tray
- 11What is the default password for my Brother machine?
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Setup a Brother machine on a wireless (Wi-Fi) network.
- 14Size Error DX or Size Error 2-sided
- 15Cannot print after a Windows 10 update (June 2020)
- 16My Brother machine is unresponsive.
- 17Toner Low or Prepare New Toner Cartridge
- 18Print on Both Sides of the Paper (Windows®)
- 19Print as a Poster (Windows®)
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Send an Email Securely Using SSL TLS
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24Drum !
- 25Clean the Drum Unit
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33(Video) Unpack your Brother machine
- 34What is Brother iPrint&Scan?
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36How to identify your Operating System (OS).
- 37I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 38Change the printer driver settings (Windows/macOS)
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Drum End Soon
- 41Paper is Jammed inside the Machine
- 42Wrinkles or creases
- 43Reset the Network Settings to the Factory Settings
- 44Reduce Toner Consumption
- 45Image skewed
- 46Control Printer Driver settings (only available for Windows)
- 47Set Sleep Mode Countdown
- 48I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 49I cannot find some options in the Print dialog box (macOS 11 or later)
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)