FAQs & Troubleshooting
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212 Results
- 1Replace Drum
- 2(Video) Unpack your Brother machine
- 3Paper is Jammed in the 2-sided Tray
- 4(Video) Load A4/Letter paper
- 5Paper is Jammed in the Paper Tray
- 6(Video) Replace the Toner Cartridge
- 7Drum !
- 8Paper is Jammed inside the Machine
- 9How to identify your Operating System (OS).
- 10The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 11(Video) Connect the cord
- 12Jam MP Tray
- 13What driver package format is supported by my Linux distribution?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Print on Both Sides of the Paper (Windows®)
- 16Reduce Toner Consumption
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18I cannot find some options in the Print dialog box (macOS 11 or later)
- 19Use Universal Print (Mac)
- 20Print on Both Sides of the Paper (Macintosh)
- 21Print as a Poster (Windows®)
- 22Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 23Send an Email Securely Using SSL TLS
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Toner Low or Prepare New Toner Cartridge
- 27Print a PDF file with mixed paper sizes from different paper trays (Mac).
- 28My printer takes a long time to start printing when using Airprint. (iOS 16)
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 31Load and Print Thick Paper Using the Paper Tray
- 32Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 33Import a Certificate and Private Key
- 34Reset the Drum Counter
- 35Load and Print on Envelopes Using the MP Tray
- 36Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 37Check the firmware version.
- 38I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 39The printer status is Offline or Paused.
- 40Paper is Jammed in the Back of the Machine
- 41Curled or wavy
- 42Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 43Reset the Network Settings to the Factory Settings
- 44I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Check the remaining ink or toner level (Linux)
- 47Update the Driver or Firmware for your Brother machine
- 48Restrict changing machine settings for users.
- 49Configure the Store Print Log to Network Settings Using Web Based Management
- 50Send an Email with User Authentication