FAQs & Troubleshooting
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129 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2What is the default password for my Brother machine?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5The printer status is Offline or Paused.
- 6Add your Brother machine with AirPrint (macOS)
- 7Wrong Toner Cartridge
- 8Enable the Brother machine's network interface.
- 9Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 10What is the default password for my BRAdmin or Web Based Management?
- 11(Video) Paper is Jammed in the Back of the Machine
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16Install the Brother Mobile Connect application (for mobile device)
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Adjust color settings by using the custom setting in the printer driver (Windows only)
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 20Drum !
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Check the remaining ink or toner level (Linux)
- 24I am unable to print from a client PC to a printer on a print server. (Linux)
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26Discover the MAC address of the Brother network card
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 28No Paper T1
- 29(Video) Paper is Jammed in the 2-sided Tray
- 30(Video) Paper is Jammed inside the Machine
- 31(Video) Paper is Jammed in the Paper Tray
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33What is the recommended paper?
- 34Vertical colored streaks or bands appear on the page
- 35When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 36I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 37I cannot print full-page photos or images using Email Print.
- 38Can I send a print job to multiple machine email addresses using Email Print?
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40I get a TS error when trying to print on a wireless network.
- 41The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Protect your Brother machine against unauthorised access over the network
- 44How to identify your Operating System (OS).
- 45Condensation
- 46Toner Error
- 47Cartridge Error
- 48Correct the Color Printing
- 49Color offset
- 50The color of your printouts is not what you expected