FAQs & Troubleshooting
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123 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Adjust color settings by using the custom setting in the printer driver (Windows only)
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot print on a wireless (Wi-Fi) network (Windows)
- 5Media Mismatch
- 6Toner Error
- 7I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 8I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 9Cannot Detect
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 11(Video) Paper is Jammed in the Paper Tray
- 12What is the recommended paper?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Wrong Toner Cartridge
- 15How to identify your Operating System (OS).
- 16Cartridge Error
- 17Toner Low
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19(Video) Set up your Brother machine
- 20Check the remaining ink or toner level (Linux)
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22Reset the Drum Counter
- 23(Video) Paper is Jammed in the Manual Feed Slot
- 24Cannot Print ##
- 25No Paper T1
- 26Out of Memory
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Manual Feed
- 29The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Condensation
- 34No Toner
- 35The printer status is Offline or Paused.
- 36What is the default password for my BRAdmin or Web Based Management?
- 37Cooling Down
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39A security warning appears when accessing Web Based Management via HTTPS.
- 40When I print images, the quality is not good (Linux)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43What is the difference between the toner cartridge and the drum unit?
- 44Vertical colored streaks or bands appear on the page
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Control Printer Driver settings (only available for Windows)
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48Open the Control Panel (For Windows)
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50Set up your Brother machine on a wireless network (Windows/macOS)