FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the recommended paper?
- 2(Video) Set up your Brother machine
- 3Add your Brother machine with AirPrint (macOS)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Paper is Jammed in the Manual Feed Slot
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed inside the Machine
- 9(Video) Paper is Jammed in the Paper Tray
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Media Mismatch
- 12Change the printer driver settings (Windows)
- 13No Toner
- 14I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 15Adjust color settings by using the custom setting in the printer driver (Windows only)
- 16The printer status is Offline or Paused.
- 17My Brother machine turns off automatically or earlier than before.
- 18The machine does not automatically enter Power Off mode.
- 19I cannot print full-page photos or images using Email Print.
- 20I am unable to print from a client PC to a printer on a print server. (Linux)
- 21Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23Cartridge Error
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25The color of your printouts is not what you expected
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27Delete print jobs from the print queue.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Toner Error
- 31I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 32My Brother machine has no power.
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35Set up your Brother machine on a wireless network (Windows/macOS)
- 36Uninstall the Brother Software and Drivers (Windows)
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Check the remaining ink or toner level (Linux)
- 42Wrong Toner Cartridge
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45Protect your Brother machine against unauthorised access over the network
- 46Open the Status Monitor (Windows)
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Condensation
- 49Toner Low
- 50Out of Memory