FAQs & Troubleshooting
![]() |
Popular |
126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4The printer status is Offline or Paused.
- 5(Video) Paper is Jammed inside the Machine
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7(Video) Set up your Brother machine
- 8How to identify your Operating System (OS).
- 9No Toner
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 12My Brother machine turns off automatically or earlier than before.
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Cartridge Error
- 16The machine does not automatically enter Power Off mode.
- 17What driver package format is supported by my Linux distribution?
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot print full-page photos or images using Email Print.
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Wrong Toner Cartridge
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Delete print jobs from the print queue.
- 26Toner Low
- 27Install the Brother Mobile Connect application (for mobile device)
- 28Cannot print after a Windows 10 update (June 2020)
- 29Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 30Protect your Brother machine against unauthorised access over the network
- 31Change the printer driver settings (Windows)
- 32Cannot Detect
- 33Correct the Color Printing
- 34I cannot connect my machine to a Windows 11 computer via USB.
- 35Enable the Brother machine's network interface.
- 36Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38Check the remaining ink or toner level (Linux)
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 41Media Mismatch
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 44No Paper T1
- 45The color of your printouts is not what you expected
- 46Drum !
- 47Out of Memory
- 48I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 49What is the default password for my Brother machine?
- 50Reset the Drum Counter