FAQs & Troubleshooting
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123 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4(Video) Paper is Jammed in the Back of the Machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 7Install the Brother Mobile Connect application (for mobile device)
- 8(Video) Set up your Brother machine
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Adjust color settings by using the custom setting in the printer driver (Windows only)
- 12The printer status is Offline or Paused.
- 13I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 14How to identify your Operating System (OS).
- 15Correct the Color Printing
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17What is the recommended paper?
- 18Add your Brother machine with AirPrint (macOS)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Delete print jobs from the print queue.
- 21Change the printer driver settings (Windows)
- 22Drum !
- 23I cannot print full-page photos or images using Email Print.
- 24What driver package format is supported by my Linux distribution?
- 25Cannot print after a Windows 10 update (June 2020)
- 26Check the remaining ink or toner level (Linux)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28Wrong Toner Cartridge
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31Media Mismatch
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34Protect your Brother machine against unauthorised access over the network
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Toner Error
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38The color of your printouts is not what you expected
- 39Cooling Down
- 40Uneven color density across the page
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 43Condensation
- 44Cannot Print ##
- 45Cartridge Error
- 46No Toner
- 47Cannot Detect
- 48What is the default password for my BRAdmin or Web Based Management?
- 49No Paper T1
- 50Toner Low