FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Enable the Brother machine's network interface.
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9Protect your Brother machine against unauthorised access over the network
- 10Toner Ended
- 11What is the default password for my BRAdmin or Web Based Management?
- 12(Video) Paper is Jammed inside the Machine
- 13(Video) Paper is Jammed in the Output Paper Tray
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16What is the default password for my Brother machine?
- 17The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19The driver installation finished successfully but I cannot print. (Linux)
- 20I cannot print on a wireless (Wi-Fi) network (Mac)
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23(Video) Set up your Brother machine
- 24The printer status is Offline or Paused.
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26What is Toner Continue Mode?
- 27Toner Low or Prepare New Toner Cartridge
- 28What is the recommended paper?
- 29Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 30Wrong Toner or Wrong Toner Cartridge
- 31After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 332-sided Disable or 2-sided Disabled
- 34Cannot Detect
- 35Size Error DX
- 36A security warning appears when accessing Web Based Management via HTTPS.
- 37Update the Driver or Firmware for your Brother machine
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Add your Brother machine with AirPrint (macOS)
- 40I cannot print full-page photos or images using Email Print.
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44"Offline" appears on the Status Monitor. (Windows)
- 45Delete print jobs from the print queue.
- 46Cartridge Error
- 47Ghosting images
- 48Can I send a print job to multiple machine email addresses using Email Print?
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I cannot connect my machine to a Windows 11 computer via USB.