FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the Paper Tray
- 3Protect your Brother machine against unauthorised access over the network
- 4(Video) Load an Envelope (Manual Feed Slot)
- 5Change the printer driver settings (Windows)
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed inside the Machine
- 8Cannot Print ##
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10To install the printer driver easily using a tool. (Linux)
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Check the remaining ink or toner level (Linux)
- 14(Video) Paper is Jammed in the Output Paper Tray
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17How to identify your Operating System (OS).
- 18Self-Diagnostic
- 19Toner Ended
- 20What is the default password for my BRAdmin or Web Based Management?
- 21(Video) Paper is Jammed in the Back of the Machine
- 22What is the default password for my Brother machine?
- 23A security warning appears when accessing Web Based Management via HTTPS.
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34When I print images, the quality is not good (Linux)
- 35I am unable to print from a client PC to a printer on a print server. (Linux)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Check the firmware version.
- 39My Brother machine could not be found over the network when I installed drivers on my computer.
- 40Delete print jobs from the print queue.
- 41Open the Control Panel (For Windows)
- 42I cannot print from my computer via USB.
- 43Cartridge Error
- 44Cannot Detect
- 45Size Error DX
- 46Manual Feed
- 47Drum End Soon
- 48I cannot connect my machine to a Windows 11 computer via USB.
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)