FAQs & Troubleshooting
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117 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 2Enable the Brother machine's network interface.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Cannot Detect
- 5What is the default password for my BRAdmin or Web Based Management?
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7(Video) Set up your Brother machine
- 8Add your Brother machine with AirPrint (macOS)
- 9The machine does not automatically enter Power Off mode.
- 10(Video) Paper is Jammed in the Paper Tray
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot print on a wireless (Wi-Fi) network (Mac)
- 13How to identify your Operating System (OS).
- 14No Toner
- 15Toner Low or Prepare New Toner Cartridge
- 16The printer status is Offline or Paused.
- 17What is the default password for my Brother machine?
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Cartridge Error
- 20(Video) Paper is Jammed in the Back of the Machine
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28What is Toner Continue Mode?
- 29Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 30Drum !
- 31Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 32What driver package format is supported by my Linux distribution?
- 33Check the remaining ink or toner level (Linux)
- 34Cannot Print ##
- 352-sided Disable or 2-sided Disabled
- 36Manual Feed
- 37My Brother machine has no power.
- 38(Video) Paper is Jammed in the 2-sided Tray
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42Install the Brother Mobile Connect application (for mobile device)
- 43Check the firmware version.
- 44What is the difference between the toner cartridge and the drum unit?
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 46Toner specks
- 47Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 48I cannot connect my machine to a Windows 11 computer via USB.
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50Can I send a print job to multiple machine email addresses using Email Print?