FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my BRAdmin or Web Based Management?
- 2Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The downloaded driver's name is different from my machine's name. (Linux)
- 5Wireless setup is requesting a WPS PIN to complete the setup
- 6Cannot Detect
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed inside the Machine
- 9(Video) Paper is Jammed in the Paper Tray
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Install the Brother Mobile Connect application (for mobile device)
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 16The printer status is Offline or Paused.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 18A security warning appears when accessing Web Based Management via HTTPS.
- 19(Video) Paper is Jammed in the Output Paper Tray
- 20Wrong Toner or Wrong Toner Cartridge
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 24Media Mismatch
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Protect your Brother machine against unauthorised access over the network
- 27Delete print jobs from the print queue.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Open the Control Panel (For Windows)
- 30How to identify your Operating System (OS).
- 31Change the printer driver settings (Windows)
- 32Cannot Print ##
- 33Self-Diagnostic
- 34Cartridge Error
- 35Toner Ended
- 36No Toner
- 37Size Error DX
- 38Toner Low or Prepare New Toner Cartridge
- 39Drum End Soon
- 40What is the default password for my Brother machine?
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44I get a TS error when trying to print on a wireless network.
- 45Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 46What is the difference between the toner cartridge and the drum unit?
- 47Poor fixing
- 48When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 49Ghosting images
- 50I cannot connect my machine to a Windows 11 computer via USB.