FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4Media Mismatch
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6The printer status is Offline or Paused.
- 7The machine does not automatically enter Power Off mode.
- 8How to identify your Operating System (OS).
- 9What is Toner Continue Mode?
- 10Self-Diagnostic
- 11No Toner
- 12(Video) Paper is Jammed in the Back of the Machine
- 13(Video) Paper is Jammed inside the Machine
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Check the remaining ink or toner level (Linux)
- 16Drum End Soon
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Install the Brother Mobile Connect application (for mobile device)
- 192-sided Disable or 2-sided Disabled
- 20What is the default password for my Brother machine?
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24What is the default password for my BRAdmin or Web Based Management?
- 25Size Error DX
- 26What is the recommended paper?
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28(Video) Set up your Brother machine
- 29(Video) Load an Envelope (Manual Feed Slot)
- 30Large characters are printed incorrectly. (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Wrong Toner or Wrong Toner Cartridge
- 33Protect your Brother machine against unauthorised access over the network
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 35Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 36When I print images, the quality is not good (Linux)
- 37Update the Driver or Firmware for your Brother machine
- 38Enable the Brother machine's network interface.
- 39Check the firmware version.
- 40Important points you need to confirm before configuring your Brother machine for a wireless network.
- 41A security warning appears when accessing Web Based Management via HTTPS.
- 42Control Printer Driver settings (only available for Windows)
- 43I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 44When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 45Out of Memory
- 46Lines across the page
- 47To install the printer driver easily using a tool. (Linux)
- 48Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 49Where can I find my Brother machine's serial number?
- 50Ghosting images