FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Install the Brother Mobile Connect application (for mobile device)
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11(Video) Paper is Jammed in the Output Paper Tray
- 12(Video) Set up your Brother machine
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14The printer status is Offline or Paused.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16What is the default password for my BRAdmin or Web Based Management?
- 17I cannot print full-page photos or images using Email Print.
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Add your Brother machine with AirPrint (macOS)
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22Wrong Toner or Wrong Toner Cartridge
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 25Toner Ended
- 26No Toner
- 27What is the recommended paper?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Check the remaining ink or toner level (Linux)
- 31Media Mismatch
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34Protect your Brother machine against unauthorised access over the network
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37How to identify your Operating System (OS).
- 38Change the printer driver settings (Windows)
- 39Self-Diagnostic
- 40Cannot Detect
- 41Size Error DX
- 42Manual Feed
- 43Toner Low or Prepare New Toner Cartridge
- 44Drum !
- 45Out of Memory
- 46Drum End Soon
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50What is Toner Continue Mode?