FAQs & Troubleshooting
![]() |
Popular |
116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) Paper is Jammed in the Paper Tray
- 4Protect your Brother machine against unauthorised access over the network
- 5I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8How to identify your Operating System (OS).
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed inside the Machine
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Manual Feed
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17What driver package format is supported by my Linux distribution?
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Delete print jobs from the print queue.
- 202-sided Disable or 2-sided Disabled
- 21Toner Ended
- 22(Video) Paper is Jammed in the Output Paper Tray
- 23After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 24Cartridge Error
- 25Toner Low or Prepare New Toner Cartridge
- 26What is the default password for my Brother machine?
- 27I cannot print full-page photos or images using Email Print.
- 28Media Mismatch
- 29(Video) Load an Envelope (Manual Feed Slot)
- 30What is Toner Continue Mode?
- 31Drum !
- 32Drum End Soon
- 33Open the Control Panel (For Windows)
- 34Can I send a print job to multiple machine email addresses using Email Print?
- 35Check the remaining ink or toner level (Linux)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37No Toner
- 38Size Error DX
- 39In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Large characters are printed incorrectly. (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44I get a TS error when trying to print on a wireless network.
- 45(Video) Set up your Brother machine
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48When I print images, the quality is not good (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50Wrong Toner or Wrong Toner Cartridge