FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1How to identify your Operating System (OS).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The printer status is Offline or Paused.
- 4Install the Brother Mobile Connect application (for mobile device)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 7(Video) Paper is Jammed inside the Machine
- 8What is the default password for my BRAdmin or Web Based Management?
- 9Add your Brother machine with AirPrint (macOS)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Set up your Brother machine on a wireless network (Windows/macOS)
- 12Manual Feed
- 13What is the default password for my Brother machine?
- 14When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 15What driver package format is supported by my Linux distribution?
- 16Where can I download Brother iPrint&Scan application for Mac?
- 17Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Cartridge Error
- 20Toner Ended
- 21Toner specks
- 22(Video) Paper is Jammed in the 2-sided Tray
- 23(Video) Paper is Jammed in the Paper Tray
- 24(Video) Set up your Brother machine
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 27My Brother machine has no power.
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30Check the remaining ink or toner level (Linux)
- 31Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34Protect your Brother machine against unauthorised access over the network
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 36Cannot Print ##
- 37Self-Diagnostic
- 382-sided Disable or 2-sided Disabled
- 39Drum !
- 40Drum End Soon
- 41What is the recommended paper?
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43Can I send a print job to multiple machine email addresses using Email Print?
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I get a TS error when trying to print on a wireless network.
- 49Check the firmware version.
- 50"Offline" appears on the Status Monitor. (Windows)