FAQs & Troubleshooting
![]() |
Popular |
116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Set up your Brother machine
- 7No Toner
- 8Cannot Print ##
- 9I cannot print on a wireless (Wi-Fi) network (Mac)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Cannot Detect
- 13Toner Low or Prepare New Toner Cartridge
- 14What is the default password for my BRAdmin or Web Based Management?
- 15My Brother machine turns off automatically or earlier than before.
- 16What driver package format is supported by my Linux distribution?
- 17(Video) Paper is Jammed in the Output Paper Tray
- 18Wrong Toner or Wrong Toner Cartridge
- 19After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 20Media Mismatch
- 21Drum !
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23The machine does not automatically enter Power Off mode.
- 24Set up your Brother machine on a wireless network (Windows/macOS)
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26How to identify your Operating System (OS).
- 27Toner Ended
- 28Drum End Soon
- 29What is the default password for my Brother machine?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Install the Brother Mobile Connect application (for mobile device)
- 32I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 33Self-Diagnostic
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 35Cartridge Error
- 36Size Error DX
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 39"Offline" appears on the Status Monitor. (Windows)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Check the remaining ink or toner level (Linux)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot find some option in the Printing preferences. (For Windows)
- 442-sided Disable or 2-sided Disabled
- 45Poor fixing
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47What is the recommended paper?
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49Can I send a print job to multiple machine email addresses using Email Print?
- 50Open the Control Panel (For Windows)