FAQs & Troubleshooting
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216 Results
- 1(Video) Replace the Toner Cartridge
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5(Video) Load A4/Letter paper
- 6(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7(Video) Cannot Detect
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Paper is Jammed in the Paper Tray
- 10Replace Drum
- 11Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 12(Video) Paper is Jammed in the Back of the Machine
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17The printer status is Offline or Paused.
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19(Video) Unpack your Brother machine and install the toner cartridge
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21Enable the Brother machine's network interface.
- 22What is the default password for my Brother machine?
- 23Reset the Network Settings to the Factory Settings
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Add your Brother machine with AirPrint (macOS)
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Disable the APIPA protocol.
- 29Print the Network Configuration Report
- 30Set up your Brother machine on a wireless network.
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32What is Brother iPrint&Scan?
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36(Video) Connect the cord
- 37I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 38Size mismatch
- 39The machine prints unexpectedly or it prints garbage.
- 40How to identify your Operating System (OS).
- 41Discover the MAC address of the Brother network card
- 42Manage Multiple Certificates
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 45Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Size Error DX or Size Error 2-sided
- 48Toner Low or Prepare New Toner Cartridge
- 49Print on envelopes, labels or thick paper from the Manual feed slot
- 50I cannot install Brother drivers on Debian 10 or later (Linux)