FAQs & Troubleshooting
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204 Results
- 1(Video) Load A4/Letter paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8(Video) Cannot Detect
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10(Video) Paper is Jammed inside the Machine
- 11Replace Drum
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13(Video) Paper is Jammed in the Paper Tray
- 14(Video) Replace the Toner Cartridge
- 15(Video) Set up your Brother machine
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18What is Brother iPrint&Scan?
- 19(Video) Paper is Jammed in the 2-sided Tray
- 20I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21The printer status is Offline or Paused.
- 22Protect your Brother machine against unauthorised access over the network
- 23Create a Certificate Signing Request (CSR)
- 24Load Paper in the Paper Tray
- 25Send an Email with User Authentication
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28(Video) Unpack your Brother machine and install the toner cartridge
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 32Print Unable ##
- 33TONER ENDED
- 34Image skewed
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 41How to identify your Operating System (OS).
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Change the printer driver settings (Windows/macOS)
- 44I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 45Curled or wavy
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Set Auto Power Off Mode
- 49I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 50Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)