FAQs & Troubleshooting
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165 Results
- 1I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 2(Video) Load paper
- 3(Video) Replace Toner
- 4Replace Drum
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6(Video) Unpack your Brother machine
- 7Load paper in the paper tray
- 8Jam Inside (With Video Instructions)
- 9Manual Feed
- 10Jam Rear
- 11(Video) Connect the power cord
- 12Jam 2-sided
- 13Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 14What is Brother iPrint&Scan?
- 15Jam Tray (1)
- 16Envelope creases
- 17(Video) Set up your Brother machine
- 18Can I print from or scan to Android™ Smartphone?
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Image skewed
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22Turn the Toner Save Mode on or off.
- 23Cannot print after a Windows 10 update (June 2020)
- 24My Brother machine could not be found over the network when I installed drivers on my PC.
- 25Size Error DX or Size Error 2-sided
- 26Curled or wavy
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28"Offline" appears on the Status Monitor.
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 33What is AirPrint?
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 36Toner Low or Prepare New Toner Cartridge
- 37Change the sleep time setting
- 38Add your Brother machine with AirPrint (macOS)
- 39What driver package format is supported by my Linux distribution?
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42Change the printer driver settings (Windows/macOS)
- 43Print both sides of paper or a booklet automatically
- 44Wrinkles or creases
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47The printer status is Offline or Paused.
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Open the Control Panel (For Windows)