FAQs & Troubleshooting
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215 Results
- 1(Video) Replace the Toner Cartridge
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Load A4/Letter paper
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5(Video) Paper is Jammed inside the Machine
- 6Replace Drum
- 7(Video) Paper is Jammed in the Back of the Machine
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 11(Video) Paper is Jammed in the Paper Tray
- 12Set up your Brother machine on a wireless network.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14What is Brother iPrint&Scan?
- 15(Video) Connect the cord
- 16(Video) Cannot Detect
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19Self-Diagnostic
- 20Toner Low or Prepare New Toner Cartridge
- 21I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Drum !
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32The printer status is Offline or Paused.
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Delete print jobs from the print queue.
- 35Print Unable ##
- 362-sided Disabled
- 37Add your Brother machine with AirPrint (macOS)
- 38Wrong Toner
- 39Media Type Mismatch or Media Mismatch
- 40(Video) Unpack your Brother machine and install the toner cartridge
- 41Cannot Detect
- 42Manual Feed
- 43The machine prints unexpectedly or it prints garbage.
- 44Wrinkles or creases
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46What is the default password for my Brother machine?
- 47Brother iPrint&Scan cannot find my Brother machine (macOS)
- 48Load Paper in the Paper Tray
- 49Export the Certificate and Private Key
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?