FAQs & Troubleshooting
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138 Results
- 1(Video) Replace the Toner Cartridge
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Load A4/Letter paper
- 4Toner rubs off the paper
- 5Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Paper Tray
- 8(Video) Paper is Jammed in the Back of the Machine
- 9Reduce Printing Noise
- 10(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12How to identify your Operating System (OS).
- 13(Video) Unpack your Brother machine and install the toner cartridge
- 14Replace Drum
- 15Drum !
- 16Reset the Drum Counter
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Print on envelopes, labels or thick paper from the Manual feed slot
- 20(Video) Connect the cord
- 21Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 22(Video) Update the Driver or Firmware for your Brother machine
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24What is Toner Continue Mode?
- 25Print both sides of paper or a booklet automatically
- 26Toner Low or Prepare New Toner Cartridge
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Check the remaining ink or toner level (Linux)
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Can I use AirPrint with my Brother machine?
- 32No Toner
- 33The printer status is Offline or Paused.
- 34What is the recommended paper?
- 35(Video) Set up your Brother machine
- 36Change the printer driver settings (Windows/macOS)
- 37What is the difference between the toner cartridge and the drum unit?
- 38What kind of envelopes and labels are recommended for printing?
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Cannot Detect
- 41(Video) Load an Envelope (Manual Feed Slot)
- 42"Offline" appears on the Status Monitor.
- 43Open the Control Panel (For Windows)
- 44Turn the Toner Save Mode on or off.
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What can happen if the wrong paper is used in your machine.
- 49I cannot print from my computer via USB.
- 50My Brother machine has no power.