FAQs & Troubleshooting
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211 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Install Ink Cartridges
- 3Replace Ink
- 4Paper Type and Size for Each Operation
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Load A3/Ledger paper
- 7What is Brother iPrint&Scan?
- 8Add your Brother machine with AirPrint (macOS)
- 9I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 10Install Starter Ink
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13I cannot make borderless prints.
- 14Change the printer driver settings (Windows/macOS)
- 15Cannot print after a Windows 10 update (June 2020)
- 16When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 17Other Problems
- 18Prevent Smudged Printouts and Paper Jams (Mac)
- 19Prevent Smudged Printouts and Paper Jams (Windows®)
- 20Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22Enable the Brother machine's network interface.
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Protect your Brother machine against unauthorised access over the network
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27The printer status is Offline or Paused.
- 28Ink Low
- 29Cannot Detect
- 30Cover is Open
- 31Manual Feed
- 32Paper Jam
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35My Brother machine feeds multiple sheets of paper at a time.
- 36Uninstall the Brother Software and Drivers (Windows)
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38What driver package format is supported by my Linux distribution?
- 39I cannot print on a wireless (Wi-Fi) network (Windows)
- 40Set up a Brother machine and your mobile device on a wireless network
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Load Envelopes in Paper Tray #1
- 43Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
- 44Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
- 45Send an Email Securely Using SSL/TLS
- 46Install a Certificate on Your Brother Machine
- 47Load Paper in the Multi-purpose Tray (MP Tray)
- 48Delete print jobs from the print queue.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?