FAQs & Troubleshooting
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117 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Set up your Brother machine
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5What is the default password for my Brother machine?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7(Video) Paper is Jammed in the Back of the Machine
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10What is the default password for my BRAdmin or Web Based Management?
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12The printer status is Offline or Paused.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14(Video) Paper is Jammed in the Output Paper Tray
- 15Media Mismatch
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Cartridge Error
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20How to identify your Operating System (OS).
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 22Toner Low or Prepare New Toner Cartridge
- 23My Brother machine turns off automatically or earlier than before.
- 24Add your Brother machine with AirPrint (macOS)
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26Wrong Toner or Wrong Toner Cartridge
- 27I get a TS error when trying to print on a wireless network.
- 28Set up your Brother machine on a wireless network (Windows/macOS)
- 29Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 30Supported models of Universal Printer Driver for PCL
- 31Change the printer driver settings (Windows)
- 32Cannot Print ##
- 33Self-Diagnostic
- 34No Toner
- 35Drum !
- 36When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 37Out of Memory
- 38Drum End Soon
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41Open the Control Panel (For Windows)
- 42Poor fixing
- 43In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 44Lines across the page
- 45The machine does not automatically enter Power Off mode.
- 46I cannot connect my machine to a Windows 11 computer via USB.
- 47Can I send a print job to multiple machine email addresses using Email Print?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Check the remaining ink or toner level (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)