FAQs & Troubleshooting
![]() |
Popular |
117 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Manual Feed
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5The printer status is Offline or Paused.
- 6Add your Brother machine with AirPrint (macOS)
- 7What is the default password for my BRAdmin or Web Based Management?
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 10Discover the MAC address of the Brother network card
- 11I get a TS error when trying to print on a wireless network.
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 14My Brother machine turns off automatically or earlier than before.
- 15What is the default password for my Brother machine?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17A security warning appears when accessing Web Based Management via HTTPS.
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21(Video) Paper is Jammed inside the Machine
- 22(Video) Paper is Jammed in the Paper Tray
- 23Set up your Brother machine on a wireless network (Windows/macOS)
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26(Video) Set up your Brother machine
- 27Delete print jobs from the print queue.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Change the printer driver settings (Windows)
- 31Self-Diagnostic
- 32No Toner
- 33Toner Low or Prepare New Toner Cartridge
- 34Drum !
- 35Out of Memory
- 36Drum End Soon
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38Ghosting images
- 39The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 40Open the Control Panel (For Windows)
- 41Black lines down the page
- 42The machine does not automatically enter Power Off mode.
- 43Wrong Toner or Wrong Toner Cartridge
- 44Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 45Media Mismatch
- 46Protect your Brother machine against unauthorised access over the network
- 47How to identify your Operating System (OS).
- 48Cannot Detect
- 49Size Error DX
- 50Poor fixing