FAQs & Troubleshooting
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186 Results
- 1The printer status is Offline or Paused.
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5What can happen if the wrong paper is used in your machine.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9What is the recommended paper?
- 10What is a total paper input capacity of the HL-7000 series printers?
- 11The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 12Can I print from or scan to Android™ Smartphone?
- 13What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 14What kind of USB cable should I use?
- 15How do I install additional memory?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The downloaded driver's name is different from my machine's name. (Linux)
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20How to setup the Printer RAMDISK.
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 23Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 24The machine does not print anything.
- 25What is a "Generic PCL Driver"?
- 26Replace the drum unit.
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 28What kind of barcodes can I print?
- 29What is UPnP and SSDP?
- 30What driver package format is supported by my Linux distribution?
- 31How to identify your Operating System (OS).
- 32Change the printer driver settings (Windows/macOS)
- 33What is 'Secure Printing' and how do I use it? (for Windows users)
- 34What kind of paper can I use?
- 35What kind of memory can I use?
- 36Printouts have a curl or wave.
- 37Can I print from DOS applications?
- 38"JAM C" error appears on the LCD. What should I do?
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40When trying to print from Mac OS® X the print queue is stopped.
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42Windows 10 Support Information
- 43Verify the Brother machine connected to the Wired Network (For Macintosh)
- 44I cannot print from my computer via USB.
- 45I updated the Web BRAdmin and cannot enable the logging function.
- 46How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 47How can I enable/disable the Quick Print Setup Utility?
- 48I see the message "DX LEVER ERROR" on the printer LCD. What does it mean?
- 49What factor determines the Drum life?
- 50What interfaces are supplied with the HL-7000 series printers?