FAQs & Troubleshooting
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229 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 4The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Jam Inside
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I cannot print from my computer via USB.
- 10Enable the Brother machine's network interface.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Fuser Error or Self-Diagnostic
- 13Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 14Jam Rear
- 15Jam MP Tray
- 16Replace Toner
- 17Turn the Toner Save mode on or off
- 18Add your Brother machine with AirPrint (macOS)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Supported models of Universal Printer Driver for PCL
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Print Unable or Print Unable XX
- 24Drum Stop
- 25No Toner
- 26Cover is Open
- 27Print a Test Page.
- 28What kind of memory can I use?
- 29Wrinkles or creases
- 30What is the BRAdmin Professional software used for?
- 31What is the recommended paper?
- 32Print on labels and envelopes from the MP tray.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35"Offline" appears on the Status Monitor.
- 36Replace PF Kit xx
- 37Replace Laser
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39Jam Tray 1 or Jam Tray 2
- 40What is the best printer driver to use-the PCL or BR-Script driver?
- 41I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43When printing with monochrome laser printer, the print position shifts. (Linux)
- 44Pre-Required Procedures (Linux)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Set up your Brother machine on a wireless network.
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?