FAQs & Troubleshooting
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132 Results
- 1When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I change the print server password?
- 7The printer status is Offline or Paused.
- 8What is the recommended paper?
- 9How can I activate/deactivate the Toner Save Mode?
- 10When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12Change the printer driver settings (Windows/macOS)
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14What is the BRAdmin Professional software used for?
- 15How can I print envelopes?
- 16Does NC-2200w work with Windows Vista?
- 17I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 18What is a "Generic PCL Driver"?
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20What is UPnP and SSDP?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22What are the expected yields of the consumables?
- 23The printed letters are slanted, positioned incorrectly.
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26"JAM REAR" error appears on the LCD. What should I do?
- 27"JAM INSIDE" error appears on the LCD. What should I do?
- 28What kind of memory can I use?
- 29Can I print from DOS applications?
- 30What is the printable area per page?
- 31How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 32How do I install additional memory?
- 33What driver package format is supported by my Linux distribution?
- 34Windows 10 Support Information
- 35The paper is skewed when it's printed.
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 38What can happen if the wrong paper is used in your machine.
- 39How do I factory reset the print server?
- 40What is the difference between the toner cartridge and the drum unit?
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 45What is the Network Shared printing?
- 46I cannot print from my computer via USB.
- 47I cannot print from my computer via network. (For Windows)
- 48Output sheets are completely black.
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)