FAQs & Troubleshooting
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159 Results
- 1Jam Rear
- 2Replace Drum
- 3Turn the Toner Save mode on or off
- 4Cover is Open
- 5Replace PF Kit xx
- 6Replace Fuser
- 7Replace Toner
- 8Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 9Jam Tray 1 or Jam Tray 2
- 10Jam MP Tray
- 11I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 12Jam Inside
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Print both sides of paper or a booklet automatically
- 15Manual Feed
- 16The printer status is Offline or Paused.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 18What kind of paper can I use?
- 19What can happen if the wrong paper is used in your machine.
- 20What is the recommended paper?
- 21Fuser Error or Self-Diagnostic
- 22Cartridge Error
- 23Replace Laser
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25"Offline" appears on the Status Monitor.
- 26Reduce printing noise.
- 27TONER LOW
- 28Service Call
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32No Toner
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Size Error DX
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36The print speed is slow.
- 37How to identify your Operating System (OS).
- 38When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 39How can I change the printer settings?
- 40Can I print from DOS applications?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Jam Duplex
- 43I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 44Delete print jobs from the print queue.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Can I use AirPrint with my Brother machine?
- 48Print Unable or Print Unable XX
- 49No Paper
- 50Is my Brother machine compatible with Windows Vista?