FAQs & Troubleshooting
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135 Results
- 1Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4Printouts have a curl or wave.
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer prints unexpectedly or it prints garbage.
- 8What is a "Generic PCL Driver"?
- 9How do I install additional memory?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 12The paper is skewed when it's printed.
- 13What is the printable area per page?
- 14The printed letters are slanted, positioned incorrectly.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 18How can I change the printer settings?
- 19Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 20What driver package format is supported by my Linux distribution?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 24What kind of memory can I use?
- 25White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 26Lines appears across the page.
- 27Delete print jobs from the print queue.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 31Uninstall the drivers. (Mac OS X 10.5)
- 32Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 33How do I clear Jam Rear/ Duplex?
- 34Printouts (envelopes) have creases.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Can I print from DOS applications?
- 37How do I install the Optional Tray Unit?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39Print command (cupswrapper) (Linux)
- 40How do I print a Test page?
- 41Printouts are with gray background.
- 42Vertical black lines appear on the printout.
- 43"Offline" appears on the Status Monitor.
- 44What is the difference between the toner cartridge and the drum unit?
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 47In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 48Drum End Soon
- 49How do I clear Jam MP Tray/ Tray1/ Tray2/ Tray3/ Inside?
- 50How can I clean the inside of the printer?