FAQs & Troubleshooting
Popular |
189 Results
- 1Replace the drum unit.
- 2Protect your Brother machine against unauthorised access over the network
- 3The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 4What kind of paper can I use?
- 5Printouts have wrinkles or creases.
- 6What is Brother iPrint&Scan?
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 9I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 10Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11"JAM INSIDE" error appears on the LCD. What should I do?
- 12When printing with monochrome laser printer, the print position shifts. (Linux)
- 13Check the firmware version.
- 14Open the Control Panel (For Windows)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Can I print from or scan to Android™ Smartphone?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 20"JAM REAR" error appears on the LCD. What should I do?
- 21Printouts (envelopes) have creases.
- 22How do I install additional memory?
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25The paper is skewed when it's printed.
- 26Printouts have a curl or wave.
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29What is the difference between the toner cartridge and the drum unit?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 32The printer status is Offline or Paused.
- 33My Brother machine misfeeds paper.
- 34When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Windows 10 Support Information
- 40Use the Network Connection Repair Tool (Windows)
- 41Use the Universal Printer Driver for PCL
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47The printer prints unexpectedly or it prints garbage.
- 48Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 49I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 50Printouts have toner specks.