Windows 7 Support Information

What is the difference between the toner cartridge and the drum unit?

A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.

The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.

What is the Network Shared printing?

Supported models of Universal Printer Driver for PCL

Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)

Can I print from or scan to Android™ Smartphone?

Can I print from and scan to iPhone, iPod touch and iPad?

I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.

What can happen if the wrong paper is used in your machine.

Where can I get the drivers and utilities that work with Mac OS X 10.6?

Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?

I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)

I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)

The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)

What is a "Generic PCL Driver"?

I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.

How can I clean the inside of the printer?

How can I clean the corona wire of the drum unit?

Replace the toner cartridge

How do I install the Optional Tray Unit?

How do I install additional memory?

The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?

When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)

The printer cannot print full pages of a document. An error message MEMORY FULL is printed.

Printouts have toner specks.

Black toner marks appear across the page.

White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.

White lines appears down the page.

Lines appears across the page.

White lines appear across the page.

What do the LED indications mean?

Printouts are with gray background.

Printouts are faint.

How do I clear paper jams?

The image is ghosted.

Vertical black lines appear on the printout.

Print a Printer Settings page.

Output sheets are completely black.

I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.

When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)

My Brother machine misfeeds paper.

In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?

The Drum LED is still on or flashing after I replace the drum unit with a new one.

I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.

There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.

The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?

Printouts (envelopes) have creases.

Print on both sides of the paper.