FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3What can happen if the wrong paper is used in your machine.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Can I print from or scan to Android™ Smartphone?
- 8Change the printer driver settings (Windows/macOS)
- 9When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 10What kind of memory can I use?
- 11What is the recommended paper?
- 12How do I install additional memory?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15How to identify your Operating System (OS).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17What is a "Generic PCL Driver"?
- 18Replace the toner cartridge
- 19What driver package format is supported by my Linux distribution?
- 20Delete print jobs from the print queue.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Printouts have toner specks.
- 25Printouts have a curl or wave.
- 26How can I clean the corona wire of the drum unit?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Print on both sides of the paper.
- 29How do I clear paper jams?
- 30Cannot print after a Windows 10 update (June 2020)
- 31Check the firmware version.
- 32The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 35The printer prints unexpectedly or it prints garbage.
- 36White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 37Replace the drum unit.
- 38What are the expected yields of the consumables?
- 39How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41I cannot print from my computer via USB.
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44White lines appears down the page.
- 45Lines appears across the page.
- 46Printouts are faint.
- 47The image is ghosted.
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50Install the built-in drivers (For Windows 8 and Windows 10)
