FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4What kind of memory can I use?
- 5What is the printable area per page?
- 6Delete print jobs from the print queue.
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 9Change the printer driver settings (Windows/macOS)
- 10What kind of paper can I use?
- 11Printouts (envelopes) have creases.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13How to identify your Operating System (OS).
- 14How can I change the printer settings?
- 15What is a "Generic PCL Driver"?
- 16White lines appears down the page.
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Can I print from DOS applications?
- 19The image is ghosted.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25Black toner marks appear across the page.
- 26What do the LED indications mean?
- 27I cannot install the driver when using the Driver Install Tool. (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30Windows 7 Support Information
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 33I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38Printouts have toner specks.
- 39Printouts have a curl or wave.
- 40Printouts have wrinkles or creases.
- 41White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 42White lines appear across the page.
- 43Replace the drum unit.
- 44Printouts are faint.
- 45What can happen if the wrong paper is used in your machine.
- 46How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 47What is the recommended paper?
- 48Uninstall the printer drivers (For Windows)
- 49How do I install additional memory?
- 50The printed letters are slanted, positioned incorrectly.