FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4What driver package format is supported by my Linux distribution?
- 5The paper is skewed when it's printed.
- 6I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Cannot print after a Windows 10 update (June 2020)
- 13How to identify your Operating System (OS).
- 14Delete print jobs from the print queue.
- 15Printouts have wrinkles or creases.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17The printer status is Offline or Paused.
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21What can happen if the wrong paper is used in your machine.
- 22How do I factory reset the print server?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24What is a "Generic PCL Driver"?
- 25What kind of memory can I use?
- 26What is UPnP and SSDP?
- 27The printed letters are slanted, positioned incorrectly.
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29Change the printer driver settings (Windows/macOS)
- 30Functions supported in the Windows 7 built-in drivers
- 31What kind of paper can I use?
- 32Printouts have a curl or wave.
- 33Can I print using the IPP protocol on Windows XP?
- 34What are the expected yields of the consumables?
- 35How do I install additional memory?
- 36Pre-Required Procedures (Linux)
- 37I cannot print from my computer via USB.
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41Does NC-2200w work with Windows Vista?
- 42Printouts (envelopes) have creases.
- 43Can I print from DOS applications?
- 44Replace the drum unit.
- 45How do I change the print server password?
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 49The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 50Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?