FAQs & Troubleshooting
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128 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Does NC-2200w work with Windows Vista?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7What is the recommended paper?
- 8How do I install additional memory?
- 9Cannot print after a Windows 10 update (June 2020)
- 10Delete print jobs from the print queue.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12The printer status is Offline or Paused.
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Printouts have wrinkles or creases.
- 16Can I print from or scan to Android™ Smartphone?
- 17What is the printable area per page?
- 18The printed letters are slanted, positioned incorrectly.
- 19What is a "Generic PCL Driver"?
- 20Printouts have a curl or wave.
- 21Can I print from DOS applications?
- 22Can I print using the IPP protocol on Windows XP?
- 23How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 24How to identify your Operating System (OS).
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Change the printer driver settings (Windows/macOS)
- 27What kind of paper can I use?
- 28Printouts (envelopes) have creases.
- 29What can happen if the wrong paper is used in your machine.
- 30How do I factory reset the print server?
- 31What is the BRAdmin Professional software used for?
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 35The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 36What is UPnP and SSDP?
- 37White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 38White lines appear across the page.
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40What are the expected yields of the consumables?
- 41Can I buy any MICR toner?
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44Why does the Drum LED blink ?
- 45Vertical black lines appear on the printout.
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)