FAQs & Troubleshooting
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110 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4What is a "Generic PCL Driver"?
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7What is the printable area per page?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12What can happen if the wrong paper is used in your machine.
- 13How do I install additional memory?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Printouts have wrinkles or creases.
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Printouts (envelopes) have creases.
- 20The printed letters are slanted, positioned incorrectly.
- 21What kind of paper can I use?
- 22Why does the Drum LED blink ?
- 23Printouts are faint.
- 24Cannot print after a Windows 10 update (June 2020)
- 25Functions supported in the Windows 7 built-in drivers
- 26Printouts have a curl or wave.
- 27White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 28Lines appears across the page.
- 29What are the expected yields of the consumables?
- 30Can I buy any MICR toner?
- 31What is the difference between the toner cartridge and the drum unit?
- 32What is the Network Shared printing?
- 33Windows 7 Support Information
- 34I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 35The printer makes a grinding or clicking sound.
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 39I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42How to identify your Operating System (OS).
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44The printer status is Offline or Paused.
- 45Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47Printouts have toner specks.
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49Black toner marks appear across the page.
- 50How can I clean the corona wire of the drum unit?