FAQs & Troubleshooting
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110 Results
- 1All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from or scan to Android™ Smartphone?
- 7What can happen if the wrong paper is used in your machine.
- 8How to identify your Operating System (OS).
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Cannot print after a Windows 10 update (June 2020)
- 11The paper is skewed when it's printed.
- 12What is the recommended paper?
- 13How do I clear paper jams?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16The printer status is Offline or Paused.
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19What kind of paper can I use?
- 20Printouts have a curl or wave.
- 21Printouts (envelopes) have creases.
- 22Printouts have wrinkles or creases.
- 23How do I install additional memory?
- 24The printed letters are slanted, positioned incorrectly.
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26Change the printer driver settings (Windows/macOS)
- 27When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 28What is a "Generic PCL Driver"?
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30When printing with monochrome laser printer, the print position shifts. (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33Delete print jobs from the print queue.
- 34I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 35Functions supported in the Windows 7 built-in drivers
- 36The printer makes a grinding or clicking sound.
- 37Why does the Drum LED blink ?
- 38What are the expected yields of the consumables?
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47Print command (LPR) (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50What is the Network Shared printing?