FAQs & Troubleshooting
Latest |
187 Results
- 5117/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5230/07/2018I cannot print from my computer via network. (For Windows)
- 5305/07/2018Windows 7 Support Information
- 5427/10/2017I cannot print from my computer via network. (For Macintosh)
- 5527/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5625/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5725/03/2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 5825/03/2016What is the difference between the toner cartridge and the drum unit?
- 5925/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6025/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6125/03/2016What is the Network Shared printing?
- 6225/03/2016Discover the MAC address of the Brother network card
- 6325/03/2016Can I print from or scan to Android™ Smartphone?
- 6425/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6524/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6623/03/2016What can happen if the wrong paper is used in your machine.
- 6723/03/2016What is the BRAdmin Professional software used for?
- 6810/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6906/04/2015How do I print on transparencies?
- 7027/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7125/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7219/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7326/09/2014What kind of barcodes can I print?
- 7425/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7526/08/2014What is a "Generic PCL Driver"?
- 7617/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 7717/06/2014How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 7805/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7929/01/2014I cannot print from Mac OS X.
- 8027/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8127/01/2014How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 8227/01/2014How do I clean the corona wire of the drum unit?
- 8327/01/2014Replace the drum unit.
- 8427/01/2014How do I clear paper jams?
- 8517/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8623/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 8717/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8815/05/2013The print speed slows down.
- 8915/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 9014/05/2013Why is the Status light (led) red and the Paper light (led) flashing?
- 9114/05/2013Why is the Status light (led) red and the Toner light (led) on?
- 9214/05/2013Why is the Toner light (led) flashing?
- 9314/05/2013How to clear the red Status light (led)? Why is the Status light (led) red?
- 9414/05/2013The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 9514/05/2013How can I change the IP address?
- 9614/05/2013How can I change the IP address using the ARP and PING commands?
- 9714/05/2013Printouts have toner specks.
- 9813/05/2013Printouts have a curl or wave.
- 9910/05/2013Printouts have wrinkles or creases.
- 10010/05/2013Black toner marks appear across the page.