FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Functions supported in the Windows 7 built-in drivers
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4What is the recommended paper?
- 5The printer status is Offline or Paused.
- 6What is a "Generic PCL Driver"?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8What is Status Monitor and how can I turn it on?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Printouts have a curl or wave.
- 11What can happen if the wrong paper is used in your machine.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13What kind of USB cable can I use?
- 14Printouts have wrinkles or creases.
- 15None of the LEDs illuminate.
- 16How do I clear paper jams?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20I am unable to print from a client PC to a printer on a print server. (Linux)
- 21Delete print jobs from the print queue.
- 22How to identify your Operating System (OS).
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24I cannot print from my computer via USB.
- 25The printer makes a grinding or clicking sound.
- 26Printer cannot power on.
- 27Why is the Toner light (led) flashing?
- 28How to clear the red Status light (led)? Why is the Status light (led) red?
- 29Uninstall the printer drivers (For Windows)
- 30Print on envelopes.
- 31Change the printer driver settings (Windows/macOS)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 36The print speed slows down.
- 37The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 38Where do I find the cables?
- 39How do I print on transparencies etc?
- 40When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 43Lines appears across the page.
- 44What do the LED indications mean?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46I want to change the paper tray and paper size settings. How do I change these things?
- 47Can I buy any MICR toner?
- 48Print on both sides of the paper.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)