FAQs & Troubleshooting
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200 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Load paper in the paper tray
- 3Jam Inside
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Jam Rear
- 6The printer status is Offline or Paused.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Adjust color settings by using the custom setting in the printer driver
- 9Replace Toner
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Replace Belt
- 12Replace Drum
- 13What is the recommended paper?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Jam MP Tray
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19Delete print jobs from the print queue.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Belt End Soon
- 23Replace PF Kit xx
- 24I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 25Jam Tray 1 / Jam Tray 2
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Protect your Brother machine against unauthorised access over the network
- 28How to identify your Operating System (OS).
- 29No Tray
- 30Condensation
- 31Thin lines do not print.
- 32No Paper
- 33The color of your printouts is not what you expected
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36What driver package format is supported by my Linux distribution?
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40No Waste Toner
- 41What is the printable area per page?
- 42Open the Control Panel (For Windows)
- 43What is Brother iPrint&Scan?
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 48Can I print from or scan to Android™ Smartphone?
- 49Replace Laser
- 50Drum Error (Drum!)