FAQs & Troubleshooting
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218 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2What is Brother iPrint&Scan?
- 3I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5How do I replace the Waste toner box?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11What kind of paper can I use?
- 12"JAM INSIDE" error appears on the LCD. What should I do?
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 15Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18Change the printer driver settings (Windows/macOS)
- 19'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 20"JAM MP TRAY" error appears on the LCD. What should I do?
- 21How do I install additional memory?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Can I print from or scan to Android™ Smartphone?
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Delete print jobs from the print queue.
- 26I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 27How do I use the "Print to file" feature?
- 28The printer prints unexpectedly or it prints garbage.
- 29How do I replace the Belt Unit?
- 30"JAM DUPLEX" error appears on the LCD. What should I do?
- 31"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33What can happen if the wrong paper is used in your machine.
- 34How do I disable the APIPA protocol?
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Can I print on transparencies e.g. for overhead projectors?
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42Can I use AirPrint with my Brother machine?
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45What is the Network Shared printing?
- 46Adjust color settings by using the custom setting in the printer driver
- 47The printer status is Offline or Paused.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49How do I improve the color density? (Print Calibration)
- 50I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.