FAQs & Troubleshooting
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218 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4How do I improve the color density? (Print Calibration)
- 5Adjust color settings by using the custom setting in the printer driver
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7Replace the toner cartridge
- 8Cannot print after a Windows 10 update (June 2020)
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10"JAM REAR" error appears on the LCD. What should I do?
- 11I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16How do I install additional memory?
- 17White spots or hollow print.
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19What is Brother iPrint&Scan?
- 20Can I use AirPrint with my Brother machine?
- 21I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23The printer status is Offline or Paused.
- 24Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 25What driver package format is supported by my Linux distribution?
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Change the printer driver settings (Windows/macOS)
- 28I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 29How do I replace the Waste toner box?
- 30Replace the drum unit.
- 31Discover the MAC address of the Brother network card
- 32I cannot connect to the print server using my web browser. What should I do?
- 33"JAM DUPLEX" error appears on the LCD. What should I do?
- 34Printouts have wrinkles.
- 35What are the expected yields of the consumables?
- 36How do I install the Optional Tray Unit?
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39Delete print jobs from the print queue.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43Printouts have a curl or wave.
- 44What can happen if the wrong paper is used in your machine.
- 45How do I factory reset the network settings?
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49White lines or bands or ribbing across the page.
- 50I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?