FAQs & Troubleshooting
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156 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2How do I load A5 paper?
- 3I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5Functions supported in the Windows 7 built-in drivers
- 6Print on custom-size (Long) paper.
- 7What kind of consumables or options does this printer use?
- 8I was using A5 size paper, but no I want to change it to another size. How should I do?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11How can I print on transparency sheets?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14What are the difference between PCL Driver and PS(PostScript) Driver?
- 15What can happen if the wrong paper is used in your machine.
- 16I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Can I print from or scan to Android™ Smartphone?
- 19The printer status is Offline or Paused.
- 20I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22The machine does not print anything.
- 23What are the suitable types of paper for this printer?
- 24My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 25Cannot print after a Windows 10 update (June 2020)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Change color mode settings within the driver.
- 28I cannot print from a Windows® PC.
- 29The printer stopped receiving data halfway through the print job. What should I do?
- 30The printer stopped receiving data half way through the print job. What should I do?
- 31How do I install additional memory?
- 32How can I print envelopes?
- 33How do I adjust the color registration?
- 34How to identify your Operating System (OS).
- 35I cannot print on transparency sheets.
- 36I cannot print from Mac OS X.
- 37For Automatic or Manual 2-sided(Duplex) Printing, what kind of paper can I use?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39Can I print using the IPP protocol on Windows 2000 systems?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 42"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 43I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 44The printed letters are slanted, positioned incorrectly.
- 45The paper is creased.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47The paper is skewed when it's printed.
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 50I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?