FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3"Jam: Z" error appears on the LCD. What should I do?
- 4"JAM: D" error appears on the LCD. What should I do?
- 5"JAM: E" error appears on the LCD. What should I do?
- 6"JAM: C" error appears on the LCD. What should I do?
- 7The printer status is Offline or Paused.
- 8"Jam: R" error appears on the LCD. What should I do?
- 9The machine does not print anything.
- 10"JAM: B" error appears on the LCD. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 14"JAM: A" error appears on the LCD. What should I do?
- 15Cannot print after a Windows 10 update (June 2020)
- 16I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Functions supported in the Windows 7 built-in drivers
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27I cannot print from Mac OS X.
- 28What is a "Generic PCL Driver"?
- 29How to identify your Operating System (OS).
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31Change the printer driver settings (Windows/macOS)
- 32"Jam: Y" error appears on the LCD. What should I do?
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35When trying to print from Mac OS® X the print queue is stopped.
- 36The printer cannot print full pages of a document. An error message PRINT OVERRUN appears.
- 37What kind of memory can I use?
- 38What can happen if the wrong paper is used in your machine.
- 39What driver package format is supported by my Linux distribution?
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Can I print from DOS applications?
- 44How do I install additional memory?
- 45What kind of paper should I avoid?
- 46What do LCD messages on Display (Error Messages) mean?
- 47How do I install the CompactFlash Card?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49What are the expected yields of the consumables?
- 50What do LCD messages on Display (Maintanance messages) mean?