FAQs & Troubleshooting
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181 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Replace Drum
- 3Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 4Jam Inside
- 5The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 6Jam Manual Feed
- 7The printer status is Offline or Paused.
- 8Jam 2-sided
- 9Replace Toner
- 10Calibrate or Calibration Failed or Calibration.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12What can happen if the wrong paper is used in your machine.
- 13Jam Tray 1
- 14Change the printer driver settings (Windows/macOS)
- 15Adjust color settings by using the custom setting in the printer driver
- 16Replace WT (waste toner) Box
- 17Print on envelopes, labels or thick paper from the Manual feed slot
- 18Set up your Brother machine on a wireless network.
- 19What is Brother iPrint&Scan?
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21Can I print from or scan to Android™ Smartphone?
- 22Replace Belt unit
- 23Jam Rear
- 24Turn the Toner Save Mode on or off.
- 25Clean the drum unit
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28I still receive the error message "Replace Drums", "Replace Drum: X", "Drum End Soon", or "Drum End Soon: X" after I replace the drum unit with a new one.
- 29Size Mismatch
- 30Replace PF Kit xx
- 312-sided Disabled
- 32Print both sides of paper or a booklet automatically
- 33Disable the APIPA protocol.
- 34What is the recommended paper?
- 35Replace Fuser
- 36Colored streaks or bands down the page
- 37Delete print jobs from the print queue.
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39Discover the MAC address of the Brother network card
- 40Reset the print server to the default factory settings.
- 41"Offline" appears on the Status Monitor.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45Cannot print after a Windows 10 update (June 2020)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Enable the Brother machine's network interface.
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 50Can I print on transparencies e.g. for overhead projectors?