FAQs & Troubleshooting
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181 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Replace Drum
- 3Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 4The printer status is Offline or Paused.
- 5Jam Tray 1
- 6Replace Toner
- 7What is Brother iPrint&Scan?
- 8Calibrate or Calibration Failed or Calibration.
- 9Load paper in the paper tray
- 10Adjust color settings by using the custom setting in the printer driver
- 11Jam Rear
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Enable the Brother machine's network interface.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 17Jam Manual Feed
- 18I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 19Replace Belt unit
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Replace WT (waste toner) Box
- 22Jam Inside
- 23Jam 2-sided
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Reset the print server to the default factory settings.
- 27Replace Fuser
- 28Turn the Toner Save Mode on or off.
- 29Clean the corona wire (video instructions available)
- 30Colored streaks or bands down the page
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Replace PF Kit xx
- 33Size Mismatch
- 34Disable the APIPA protocol.
- 35What is the recommended paper?
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Registration or Registration failed.
- 39No Paper
- 40Toner Low
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Carry out calibration to improve the color density
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45Drums End Soon/ Drum End Soon(X)
- 46Clean the drum unit
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Delete print jobs from the print queue.
- 49Log Access Error
- 50Can I print on transparencies e.g. for overhead projectors?