FAQs & Troubleshooting
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174 Results
- 1Replace Drum
- 2Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4Jam Rear
- 5Load paper in the paper tray
- 6My Brother machine prints garbage data or blank pages when printing from my Android™ mobile device using Brother iPrint&Scan.
- 7Replace WT (waste toner) Box
- 8Jam Tray 1
- 9Turn the Toner Save Mode on or off.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Jam Manual Feed
- 12What is Brother iPrint&Scan?
- 13Replace Belt unit
- 14Replace Toner
- 15Jam Inside
- 16Can I print from iPhone, iPod touch and iPad?
- 17Replace Fuser
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Replace PF Kit xx
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21The printer status is Offline or Paused.
- 22Toner Low
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Adjust color settings by using the custom setting in the printer driver
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Can I print from Android™ Smartphone?
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 30Drums End Soon/ Drum End Soon(X)
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Print on envelopes, labels or thick paper from the Manual feed slot
- 33Set up your Brother machine on a wireless network.
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 35Drum Error (Drum!)
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 37"Offline" appears on the Status Monitor.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40I still receive the error message "Replace Drums", "Replace Drum: X", "Drum End Soon", or "Drum End Soon: X" after I replace the drum unit with a new one.
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42The color of your printouts is not what you expected
- 43Clean the corona wire (video instructions available)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47What is AirPrint?
- 48How to identify your Operating System (OS).
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.