FAQs & Troubleshooting
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209 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3Adjust color settings by using the custom setting in the printer driver
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 6Disable the APIPA protocol
- 7Turn the Toner Save Mode on or off.
- 8Print on plain paper or bond paper from the Manual feed slot
- 9What is Brother iPrint&Scan?
- 10Jam Tray 1
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 14Can I print from or scan to Android™ Smartphone?
- 15Jam Inside
- 16Print the Network Configuration List
- 17I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 18I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 19What is the recommended paper?
- 20Install extra memory
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Delete print jobs from the print queue.
- 26Belt End Soon
- 27Jam Rear
- 28Reset the network settings to the factory default
- 29Cannot print after a Windows 10 update (June 2020)
- 30The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 31Protect your Brother machine against unauthorised access over the network
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Change the printer driver settings (Windows/macOS)
- 35Clean the LED head
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 37No Paper
- 38I updated the Web BRAdmin and cannot enable the logging function.
- 39The color of printouts are not what I expected.
- 40How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 41Drum Error (Drum!)
- 42I cannot connect to the print server using my web browser. What should I do?
- 43I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 44What kind of memory can I use?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46"Offline" appears on the Status Monitor.
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48I cannot connect my machine to the wireless network.
- 49I cannot print over a network using the XML Paper Specification Printer Driver.
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)