FAQs & Troubleshooting
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162 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print a Test page
- 3Adjust color settings by using the custom setting in the printer driver
- 4What kind of paper can I use?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Turn the Toner Save Mode on or off.
- 7Protect your Brother machine against unauthorised access over the network
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9Jam Tray 1
- 10Change the printer driver settings (Windows/macOS)
- 11What is the recommended paper?
- 12The printer status is Offline or Paused.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15What can happen if the wrong paper is used in your machine.
- 16Print on plain paper or bond paper from the Manual feed slot
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18What driver package format is supported by my Linux distribution?
- 19Delete print jobs from the print queue.
- 20Jam Inside
- 21Can I print from DOS applications? What printer driver emulation can be used?
- 22Install extra memory
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Jam Rear
- 25What kind of memory can I use?
- 26Print on envelopes, labels or thick paper from the Manual feed slot
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Can I print from or scan to Android™ Smartphone?
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30No Belt Unit
- 31The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 32Drums End Soon/ Drum End Soon(X)
- 33What is the printable area per page?
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37What is the Network Shared printing?
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Can I print on transparencies e.g. for overhead projectors?
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Reset the network settings to the factory default
- 43Verify the Brother machine connected to the Wired Network (For Windows)
- 44I cannot print from my computer via USB.
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Check the IP addresses of your PC and the Brother machine
- 48No Waste Toner
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.