FAQs & Troubleshooting
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178 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is the printable area per page?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6What is the Optional LT-26CL used for and how do I install it?
- 7The machine does not print anything.
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9Delete print jobs from the print queue.
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 12"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot print from Mac OS X.
- 15What is the BRAdmin Professional software used for?
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17What is the Network Shared printing?
- 18Printing takes too long.
- 19Windows 10 Support Information
- 20Functions supported in the Windows 7 built-in drivers
- 21Creating and using a Macro from a Windows PC
- 22What are the difference between PCL Driver and BR-Script driver?
- 23Change color mode from a Windows® PC
- 24The color of printouts are not what I expected.
- 25How should I maintain the printer?
- 26How to use the Network Printer Driver Wizard Software
- 27How do I print the internal Test Page, Demo Page or Print Settings Page?
- 28"JAM E1" error appears on the LCD. What should I do?
- 29"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 30What is the optional DX-2600 used for and how do I install it?
- 31What is the optional Compact Flash Card used for and how do I install it?
- 32How do I install additional memory?
- 33I updated the Web BRAdmin and cannot enable the logging function.
- 34I want to recalibrate the colors on my printer, how do I do this?
- 35How do I replace the Fuser Cleaner?
- 36How do I replace the Drum Cleaner?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Uninstall the printer drivers (For Windows)
- 39How do I replace the toner cartridge?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42How to identify your Operating System (OS).
- 43Can I print from or scan to Android™ Smartphone?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Change the printer driver settings (Windows/macOS)
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47What kind of paper should I avoid?
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49How do I replace the waste toner pack?
- 50I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?