FAQs & Troubleshooting
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187 Results
- 1The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Functions supported in the Windows 7 built-in drivers
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6The machine does not print anything.
- 7The printer status is Offline or Paused.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Printouts have a curl or wave.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What is 'Secure Printing' and how do I use it? (for Windows users)
- 13I cannot print from Mac OS X.
- 14I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 15JAM TRAY (Inside the Paper Tray)
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 18JAM INSIDE (inside the printer)
- 19Cannot print after a Windows 10 update (June 2020)
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21When trying to print from Mac OS® X the print queue is stopped.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 24What is the BRAdmin Professional software used for?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26How do I monitor the status of the printer?
- 27When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 28JAM REAR (at paper exit)
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30"JAM MP TRAY"(in the Multi-purpose tray)
- 31I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33What driver package format is supported by my Linux distribution?
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35What kind of paper can I use?
- 36Can I print from DOS applications?
- 37How do I install the Optional Network Board?(Nc-4100h)
- 38What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 39Delete print jobs from the print queue.
- 40JAM MAILBOX (inside the Mailbox unit)
- 41Can I print using the IPP protocol on Windows XP?
- 42How to identify your Operating System (OS).
- 43Can I print from or scan to Android™ Smartphone?
- 44I cannot print from my computer via USB.
- 45Change the printer driver settings (Windows/macOS)
- 46Printouts have toner specks.
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50Printouts have wrinkles or creases.